GA96HB4159 96 HB 4159 UTILITIES-CUSTOMER SERVICE Amends the Public Utilities Act. Provides that a public utility shall maintain a live operator or service representative, rather than a voice recording, to answer customer service calls within 3 minutes of the customer placing the call concerning service. Provides that, if on-site service is required, then a public utility shall provide the customer with a 3-hour time period during which the utility's service representatives must arrive at the customer's location. Provides that a violation shall result in a $100 fine levied on the public utility for the first offense, with an additional $25 fine for each subsequent offense. Provides that the Illinois Commerce Commission shall promulgate rules to implement the specified requirements. Effective immediately. http://www.ilga.gov/legislation/BillStatus.asp?DocNum=4159&GAID=10&DocTypeID=HB&LegId=47032&SessionID=76&GA=96 2009-03-13 00:00:00 House Rule 19(a) / Re-referred to Rules Committee 1 4 HRUL 2009-03-04 00:00:00 House Assigned to Labor Committee 0 3 HLBR 2009-02-27 00:00:00 House Referred to Rules Committee 0 2 HRUL 2009-02-27 00:00:00 House First Reading 1 1 2009-02-27 00:00:00 House Filed with the Clerk by Rep. Jehan A. Gordon 0 0 JehanAGordon House Chief Sponsor